eBay vs Amazon: Who protects the seller more?

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In a throwdown between eBay vs Amazon, which one wins in the critical area of seller protection? Well the results are in and Amazon came out ahead, 70% said it does a better job of protecting sellers from bad buyers, while 30% said eBay does a better job. Both eBay and Amazon offer buyer protection, which is important in gaining shoppers’ trust. But as we’ve documented, there are always some people who will abuse the system – bad buyers, in other words.
In the past, some have said they don’t mind Amazon’s more stringent seller policies because overall they encounter fewer bad buyers and have fewer headaches there than on eBay – but is that still true today (and was it ever true in your experience)?
Here are excerpts and links to each marketplace’s Seller Protection policies:
Amazon Seller Protection Policy:
If you follow the Amazon Marketplace Community Rules when listing, selling, and shipping your item, and you can document the shipment and know that the buyer received the correct item, Amazon doesn’t usually hold you responsible for the reimbursement of the claim.
Selling at Amazon.com Participation Agreement:
Amazon reserves the right to seek reimbursement from Seller if Amazon, in its sole discretion, decide to reimburse Buyer under the terms of the Amazon.com A-to-Z Guarantee, provide a refund to Buyer if Seller cannot promptly deliver the goods, discover erroneous or duplicate transactions, or receive a chargeback from Buyer’s credit card issuer for the amount of Buyer’s purchase from Seller.
eBay Seller Protection Policy:
If you ship an item within your stated handling time and provide tracking information to the buyer before you or the buyer asks us to step in and help with a request, you’re protected… If the buyer starts a return request because an item isn’t as described in the listing, and then asks us to step in and help, you may be protected from losing a case if you provide clear documentation that the item was described accurately and consistently in the listing.
Policy Enforcement from eBay User Agreement
When a buyer or seller issue arises, we may consider the user’s performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in an effort to do the right thing for both buyers and sellers.
Policies are one thing – companies’ practices are another. Do eBay and Amazon enforce their policies fairly? Do either of them have employees reviewing buyer-seller disputes, or is it done by a computer algorithm? Are there ways to file for an appeal in a case where the companies wrongly file in the buyer’s favor?
Original story: eCommerce Bytes

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